Frequently asked questions
Everything You Need To Know Before Getting Started
Who can start using DJUBO Fireball?
You need to have the DJUBO CRS & Booking Engine active for your hotel in order to use DJUBO Fireball services.
Additionally, you also need to have an active Google Local Business Listing and an active TripAdvisor listing. Learn more about Google Business Listing here
. Learn more about TripAdvisor Listing here
Are there any setup costs or other integration costs involved?
Barring the DJUBO system subscription, absolutely none! You only need to pay the fixed commission when you get a confirmed booking & we keep the show running for you.
Is the DJUBO Booking Engine must to start using DJUBO Fireball?
Yes. The Fireball services are integrated with the DJUBO Booking Engine to provide rates & inventory, allow guests to make reservations, collect guest payments & transfer it to your bank. Learn more about the DJUBO Booking Engine here
Is there any way to use the service if we have a different booking engine?
No. The DJUBO Booking Engine is critical to ensure optimal ad performance and smooth guest experience, which is why it is preferred that you do not use an alternate booking engine. Learn more about the DJUBO Booking Engine here
Can this be used with pay-at-hotel setting in the DJUBO Booking Engine?
Yes. You will be billed at the end of each month for commissionable bookings received via DJUBO Fireball.
How to get this service activated for our hotel?
If you are a not an existing client, get in touch with us at email@example.com or +91 8595 159 159, our team will get in touch to explain how you can get started.
If you are an existing DJUBO Client, DJUBO Fireball is activated for you by default. However, if you wish to deactivate or reactivate the service please get in touch with your account manager or drop a mail to firstname.lastname@example.org.
Do I have to pay commission for bookings that get cancelled later?
No. You only pay for bookings in which the guest stays with you. If there is a cancellation, simply cancel it in your DJUBO Smart Chart. However, for bookings where an online payment has been made, there will be a basic deduction of Standard Booking Engine Charges as per cancellation policy dictated in your DJUBO Booking Engine Agreement.